Return & Refund Policy

Check Your Parcel at Delivery

Please check the product in front of the delivery person whenever possible. If the parcel is damaged, the wrong item, or incomplete, you may refuse the delivery — you pay nothing for a refused Cash on Delivery parcel.

When You Can Return

Contact us within 48 hours of delivery if:

• The product arrived damaged or defective.
• You received the wrong product, size, or color.
• Something listed in the order is missing.

The product must be unused, with its original packaging, tags, and any accessories included. Products damaged after delivery through use, and products bought on clearance with a declared fault, cannot be returned.

How to Request a Return

Message or call us with your order number, the phone number used at checkout, and a photo of the problem. Our team will confirm the return and arrange pickup or guide you on sending the item back. Return courier costs for a verified fault are on us.

Replacements and Refunds

After we receive and inspect the returned item, you can choose a replacement (subject to stock) or a refund. Refunds are sent within 7 business days of a passed inspection, via bKash, Nagad, or bank transfer to the number or account you provide. For orders paid online, the refund goes back through the original payment method where possible.

Contact

Email: support@kenasathi.com
Phone: 01717121839